Workflow Design and Process Improvement

To help your organization track and eliminate the inefficiencies within your office, begin with creating flowcharts and designing workflows to implement process improvements. Let PMPHASE help your organization work smarter and more efficiently by designing workflows that can locate pain points in the processes and remove them.

There are multiple methods and tools that can be utilized to find and improve processes and reduce excess waste. Review some of the options that PMPHASE has to offer that can help your organization improve in areas of administration, operations, and revenue cycle.

Available Services

Workflow Design

  • Optimize your office functionality by understanding where your pain points are within each office task. The best method to accomplish this is to design and create workflows.
  • Workflows identify the specific steps in a process and define how those steps should be taken. 
  • Step 1: Decide what processes need to be reviewed
  • Step 2: Interview staff for current state processes 
  • Step 3: Outline the initial steps in a flowchart
  • Step 4: Define the individual steps with details
  • Step 5: Access the results 

Flowchart Design 

  • A flowchart is a visual diagram that describes a process.
  • Creating flowcharts will allow you to determine where in your daily operations there may be kinks or where changes may need to occur.  

Process Improvements

  • Before you can determine how to improve your process, your organization must first document the processes. There are multiple methodologies that can be used to manage process improvement. These methods will help to analyze and fix issues. 
    • Six Sigma & Lean Six Sigma 
      • DMAIC – Define, Measure, Analyze, Improve, and Control 
      • DMADV – Define, Measure, Analyze. Design, Verify 
    • Business Process Mapping 
    • The Kaizen method focuses on quality, productivity, and efficiency improvements and looks to correct mistakes.
    • (PDCA) Plan, Do Check, Act 

Policy and Procedures (P&P)

  • Policy and procedures are the foundation for an organization’s decision-making, operational work structure, and activities that impact the staff. 
  • Policies are written guidelines that outline an action, function, or operational task that requires a business decision. 
  • Procedures are written steps that align with the policies that are in place for the organization.